But on the other hand....

It seems that maybe landlines suffer from bad business practices more than loss of revenue. I have a Verizon landline and recently went online to "manage" my account. I had to request a PIN from Verizon to access my account. Hey email that on out to me right? NOOOO.... I had to get a snail mail copy of it. From FL. And another one two days later. From GA. And yet another one. From Charlotte. I hope there is not one in my mailbox today when I get home! Uh guys! you can tell time on the system to the thousands of a second but cant have your business offices integrated? Oh OK, fine I guess!